Welcome to the Help Center
Please use the glossary and frequently asked questions to assist you in using this site. In the glossary, click on the letter of the topic or phrase that you would like more information about. If you have any questions, please feel free to contact us at 855-myride2 (697-4332) or firstname.lastname@example.org. (An email link to contact us is also at the top of this page).
Demand Response System
Individual passengers can request transportation from a specific location to another specific location at a certain time. Also called Dial-A-Ride.
Another term for demand-response service (see above) where the rider telephones (or “dials”) to request service.
Fixed Route Service
Transit services where vehicles run on regular, scheduled routes with fixed stops and no deviation.
Curb to Curb
The transit vehicle picks up and discharges passengers at the curb or driveway in front of their home or destination. In curb-to-curb service the driver does not assist the passenger along walks or steps to the door of the home or other destination.
Door through Door
where the driver actually provides assistance within the origin or destination.
Door to Door
A form of paratransit service that includes passenger assistance between the vehicle and the door of the passenger’s home or other destination. A higher level of service than curb-to-curb.